Please enter your registered email address. Upon submission, you will
receive an email that will help you access your account.
If you find or remember your sign in credentials, they are still active even if you have used this
account recovery process to send an email. Just ignore the email.
This account recovery relies on the notion that you own the email
account that you registered on this web site. It is your proof that you
Sometimes emails are not delivered. In this age of spam
some email systems are too aggressive and either mark valid emails as spam,
or worse yet, they simply don't deliver them at all. This leaves you, the user,
The web master for the CVA cannot help. We are not a customer of your
email provider, so they simply will not work with us to solve any delivery problems.
We have reports that show these rejected emails and have tried to fix it to no
WHAT CAN YOU DO:
The method that appears to work is to add the following email address
to your address book. firstname.lastname@example.org
Then send a short email to that address with the subject 'account recovery', and the word
'help' as the message. This will trigger most systems to start accepting emails,
and no longer mark them as spam.
Wait an hour or two for it all to happen, and then come back and try the
account recovery again. If it still doesn't work, I would like to hear about it.
Please email me directly at email@example.com
and let me know.
YOUR REGISTERED EMAIL ADDRESS IS WRONG:
How do we prove that you are you. Calling us or emailing us is exactly
what someone trying to break into your account would do. Pleading won't help.
If you have set up an address, or a contact phone number in your account then we
can use that to reset your password. Please note that I'm often travelling so it might
be weeks before I can get to this.